Frequently Asked Questions


Q. How do I become a patient?
A. Request a screening appointment by filling out the Patient Contact Form. See “How to Become a Patient” for more information. After your request is reviewed you may be asked to come for a screening appointment.

Q. What happens at the screening appointment?
A. The screening appointment is a visual assessment of a person’s dental needs. We do not select patients based on their income; selection is based strictly on dental needs and our ability to attend to those needs depending on the educational goals of the programs at UBC.

Q. How long until I receive treatment after I have been screened?
A. After being screened, assignment to a dental/dental hygiene student or graduate student to commence treatment could be immediate or treatment may not begin for a while (up to several months). The waiting period depends on when you were screened, your dental needs, and student availability. Screening appointments are held throughout each semester.

Q. What if I am in pain?
A. The clinic offers urgent care services for relief of pain to non-registered patients. This clinic runs by appointment only.

Q. What kinds of dental work do the students do?
A. The dental students perform a full range of General Dentistry including basic preventative, restorative work and Oral Surgery (extractions, including wisdom teeth). Dental hygiene students provide dental hygiene procedures including custom-fit sports guards (mouthguards). The graduate programs include Endodontics (root canal therapy), Pediatric Dentistry (children), Periodontics (treatment of gum disease and gum surgery), Prosthodontics (crown, bridge, partial and full dentures) and Orthodontics (teeth straightening).

Q. Does the dental clinic treat children?
A. Yes, children requiring more advanced care are seen by the Pediatric Dentistry Program. Children are also accepted as patients in the Dental Program. For more information regarding becoming a patient contact your local Health Unit to see if they participate in this program.

Q. Is the quality of work good?
A. Qualified licensed dental/dental hygiene practitioners and faculty members of the UBC Faculty of Dentistry strictly supervise all work performed by students. Appointment times however are greater in length than one would normally find at a private dental office.

Q. How much are the fees?
A. The fees are reduced by approximately 20 to 40% to those set out each year by the Association of Dental Surgeons of British Columbia.

Q. Does the clinic offer payment plans?
A. Payment is required at the time the treatment is completed and no payment plans are offered. In the case of major dental treatment that requires fabrication at a dental laboratory (crown, bridges, etc.), half of the total fee is required prior to the item going to the lab (plus a previous outstanding balance) and the other half is required upon placement of the procedure.

Q. Does the clinic accept dental insurance?
A. Dental insurance claims fall into two general categories. See “Dental Insurance” on the “How to Become a Patient” page for more information.