How to Become a Patient

CORONAVIRUS (COVID-19) AND UBC’S RESPONSE: Information and FAQs available on

If you wish to become a UBC patient, select a service area from the list below and request a screening appointment by filling out the Patient Contact Form (you’ll find a link to the contact form at the bottom of each service area). The contact form is the fastest method for reaching us.

After your request is reviewed you may be asked to come for a scheduled screening appointment to determine if your needs can be met by our dental and dental hygiene students. Note that a screening appointment can range in duration from 30 minutes up to 1.5 hours.

Please be prompt for your screening appointment. You will be met by one of our students who, along with a supervising instructor, will determine if our programs are compatible with your needs. If you are accepted as a patient, the student will begin the initial information gathering and dental examination process. (The examination and X-ray fees will be charged and must be paid in addition to a screening registration fee at the end of your appointment). No screening registration fee will be charged if you choose not to become a patient or if we cannot accept you for care.

You will be contacted at a later date by a student that has been assigned to you for your next appointment. Note: This may not be the same student that you saw at the first screening appointment, and may be many weeks after your first appointment.

Important note: Patients who are unable to communicate in English MUST bring along a translator to all appointments to help fill out medical/dental forms and to translate. You will not be able to receive treatment if you are unable to complete forms, comprehend or give consent.

Dental Insurance

Dental insurance claims fall into two general categories:

  1. Patients are responsible for paying their accounts to the Clinic and will be reimbursed later by their dental plan. Pacific Blue Cross has agreed to pay the Clinic directly and some clients of Pacific Blue Cross can use this privilege. Your eligibility to use this privilege is based on the details of your insurance policy. If it is determined that you are eligible to use this privilege, you will be required to sign insurance claim forms for treatment. Patients are responsible for payment of any treatment or portion of not covered by Pacific Blue Cross.
  2. Patients who are currently on government assistance should provide the receptionist with their care card number and receive authorization before treatment begins. The Clinic will collect directly from the government agency.

Our Professional Service Areas:

Treatment is divided across several service areas. Click on a particular service area to learn more.

  • General Dentistry:
    Comprehensive care consisting of multiple treatments (cleaning, fillings, partial dentures, complete dentures, crowns, bridges)
    (NOTE: We are not accepting patients for Comprehensive Care at the present time, check back at the end of June 2022)(NOTE: We are not accepting comprehensive care patients for General Dentistry at the present time)
    (NOTE: Screening for Comprehensive Care is now closed. Please check back again in January, 2018.Or
    Limited/specific treatments, such as extractions or root canals (for patients who do not have a referral from a dentist)
    (NOTE: Screening for General Dentistry (limited/specific treatment) remains closed until September, 2017. At the present time we are accepting extractions patients only. However, screening spots for other treatments MAY occasionally become available up until the end of April, 2017. Please check back periodically for updates.)
  • Dental Hygiene: Dental hygiene services including examinations, x-rays, oral cancer screening, tartar removal/scaling, sealants, fluoride, custom sports guards and oral hygiene instruction
    (NOTE: Regular screening for Dental Hygiene is now open as of mid-July, 2017.)
  • Endodontics: root canals for patients who have a referral from a dentist
  • Periodontics: the treatment of gum disease and implant placement
    (NOTE: We are not accepting implant patients for Periodontics at the present time)
  • Prosthodontics: complex/multiple crowns, bridges, and dentures (full and partial)
    (NOTE: We are not accepting implant patients for Grad Prosthodontics at the present time)