Health and Safety

If this is an emergency call 9-1-1.

  • Urgent Care at UBC Hospital
  • Vancouver General Hospital (VGH): Vancouver residents can go to Vancouver General Hospital’s Access and Assessment Centre (604-675-3700).
  • Emergency Services (24/7): Call 9-1-1 or go to your nearest hospital emergency department.
  • Crisis Centre BC: If you or someone you know is feeling hopeless or thinking about suicide, call or chat online with a crisis responder any time at 1-800-784-2433.

In Crisis? Please call 1-833-456-4566 (Crisis Services) toll-free for immediate support.

Mental Health Resources

Dentistry Counselling: This is a counselling service provided by the Faculty of Dentistry. Visit the intranet for more information on our counselling services.

UBC Counselling: Counselling services are available for all students through UBC’s Brock Hall. Drop-in counselling and wellness advising appointments are offered. Due to COVID-19, all appointments currently are being offered by phone at (604) 822-3811.

Therapy Assistance Online (TAO): TAO is an interactive, web-based program that provides assistance for coping with anxiety, depression, and other concerns. Sign up online or on the TAO Mobile app using your UBC e-mail.

Here2Talk: Here2Talk connects students with mental health support. This program offers confidential counselling and community referral services and is free for all students currently registered in a B.C. post-secondary institution. Available 24/7 via app, website, and phone at 1 (877) 857-3397.

UBC Student Assistance Program (SAP): UBC recently replaced Empower Me with the new UBC Student Assistance Program. UBC SAP provides free, 24/7 personal counselling and life coaching for all UBC students, wherever they are located. Services are available in multiple languages by phone, video, in-person, and via e-counselling. There are also self-guided options, including the AWARE Mindfulness Program and Computerized Cognitive Behavioural Therapy (CCBT). 

BC Association of Clinical Counsellors: BCACC provides private counselling services. Services are available across different areas of practice (eg Addiction, Parenting, Trauma), cities, languages, and modalities (eg Art Therapy, Telephone Counselling, ACT). Students will be charged for the service, but as part of the AMS/GSS health benefits students get up to $1000 every policy year to cover their medical expenses.

COVID-19 Support Resources

BC Virtual Mental Health SupportThe Province of British Columbia has compiled a list of resources for virtual mental health support. Anyone experiencing anxiety, depression, or other mental health challenges during the COVID-19 pandemic can seek help.

UBC Counselling Services Group Programs: UBC Counselling Services has several online group programs available during the COVID-19 pandemic. Students do not need a referral to join any of the online programs.

For more COVID-19 Resources visit our resources page.


Sexual Violence and Prevention Response Office (SVPRO): SVPRO is a safe space for faculty, staff, and students who have experienced sexual assault regardless of identity, expression, or orientation, and regardless of when or where it took place.

AMS Sexual Assault Support Centre (SASC): The SASC is committed to the education and support of all survivors of sexualized violence. They can be reached by phone at (604) 827-5180 or by email at sasc@ams.ubc.ca.

 


General Health

Taking care of yourself and your health includes food and nutrition, physical activity, sleep, sexual health, and more. For information about health and wellbeing please visit the Student Health page.

Health Services Resources

UBC Student Health Services:  UBC’s Student Health Services offer a range of health assessments and treatments provided by doctors, nurses, and specialists at the UBC Hospital. Services offered include urgent care and clinic drop-in. If you encounter issues with the online booking system, call (604) 822-7011.

Vancouver General Hospital (VGH): VGH is the largest facility in the Vancouver Hospital and Health Sciences Centre group of medical facilities. VGH is reachable by phone at (604) 875-4111 and is open 24/7.


AMS Safewalk: Safewalk provides a transportation service to accompany students, staff, and visitors who feel unsafe walking alone on campus. To use Safewalk within operational hours, call (604) 822-5355 or ask for Safewalk through a UBC Blue Phone.

UBC Campus Security: Campus security aims to make the campus a safe environment by leading Secure Access, providing personal safety services and technologies, hosting security and safety workshops, and more. Campus security can be reached at (604) 822-2222; you can also anonymously report an incident using their online form.